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Unearthing Value Utilising Process Intelligence Tools

Updated: Sep 25

A shiny new tool for anyone who loves exploring data

Process intelligence is on the rise, and it's important to understand how businesses can utilise this practice to support their business process management methodologies.


What is Process Intelligence?


Process intelligence is the practice of collecting and analysing data, specifically process data, to identify bottlenecks to improve operational efficiency. This practice allows business analysts to discover workflows and how their steps impact the overall process such as the personnel in charge, the duration and average wait times.

Process Intelligence can be achieved using a variety of tools:

  • Process Mining

  • Process Modelling and Management

  • Task Mining

  • The digital twin of an organisation (DTO)

These tools usually employ Machine Learning (ML) algorithms to collect event data from systems and applications such as ERP and CRM, to analyse the data and visualise the process. These tools help monitor and discover processes by exploring real-time or historical data.


Bringing Value to Organisations

Process Intelligence enables data-driven decision making

Digital and physical systems such as SAP, IoT or sensors used in daily operations generate large amounts of data. Think of it like a footprint, albeit it, a digital one.


Process intelligence tools allow users to leverage data to discover their patterns and insights to make organisational decisions fueled by data. You can collect, clean and aggregate process data to centralise business operations and provide a holistic view of all system processes.


Process Intelligence aids in establishing best practices

Most business leaders and analysts often have an idea of how their processes are executed but this is usually quite a limited understanding of their operations. This is due to the lack of context and intricate knowledge of their processes. There will always be several perspectives on how processes are executed by all stakeholders within an organisation. Process intelligence allows users to understand how these processes truly occur.


Process intelligence allows us to view how an organisation's processes operate and compare each division, team or employee to manage operations at an optimal method. Then, you can establish best practices for the rest of your business processes. For example, process definition documents can be generated to serve as an ideal model for users to refer to.


Process Intelligence identifies and eliminates inefficiencies


Processes can contain bottlenecks, errors, deviations and dysfunction which all can have a significant impact on overall productivity. Process intelligence allows you to capture, identify, analyse and visualise processes allowing you to pinpoint bottlenecks and deviations from idealised processes. Clarify processes allow you to dig into root causes behind issues and start improving them, removing inefficiencies in a workflow.


Process Intelligence aids in optimising your costs

Process intelligence helps you establish ideal processes and eliminate bottlenecks and deviations. Once this has been established, you will notice that your operational costs will start to go down and you can further optimise your budget. Removing unnecessary costs allows you to focus resources on other aspects of your business such as innovation initiatives and research and development.


Process Intelligence increases your project efficiency

Process improvement is considered an iterative initiative as it requires communicating with different teams, collecting data, mapping and analysing processes based on gathered data.


Process intelligence tools help analysts shorten the time and effort in such projects by automating some aspects of process improvement. This allows projects to progress faster by obtaining results and implementing changes more efficiently by removing the need to manually visualise, map and clean data.


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